Abo cyafasha
First-time members and anyone needing language, literacy, accessibility or connectivity support.
Urutonde rw’ibicuruzwa
Assisted joining and account support
Get help to understand requirements and complete an approved joining or service request without needing a smartphone.
Iki cyiciro nticyemeza ko iki kigo gifite igicuruzwa muri iki gihe.
Reba uburyo bwo kuvugana n’ikigoSobanukirwa iki cyiciro
Ibisobanuro birambuye by’uru rutonde biri mu Cyongereza.
Get help understanding a product, preparing information or following an account-service process. Ask which language and accessibility arrangements are available at your chosen service point. A staff member can explain the next step without taking away your control over the decision. Representatives or guardians need the appropriate authority. Never give an assistant your wallet PIN, and ask for clarification before accepting terms that you do not understand.
Ibyo cyakoreshwa
Branch-based onboarding, document preparation and explanations of an account or channel.
Uko wakomeza
Choose a verified branch/help route; request an explanation or adjustment; provide required information securely; confirm consent and next step.
Ibyo wategura
Only the relevant product’s approved documents and any representative authority.
Ibibazo n’ibisubizo
Must I use a smartphone?
No smartphone is required for the proposed assisted route; particular digital channels can have separate requirements.
Can someone assist me?
Use the institution’s approved assistance and representation process, while protecting your privacy and consent.
Baza ikigo kuri iki cyiciro
Baza iki kigo niba gitanga ibijyanye n’iki cyiciro ubu, usabe ibisabwa na cyo mbere yo gusaba cyangwa kwishyura.